Privacy Policy zk99

1.1 Account Registration Information

When you register a zk99 account, we require basic information that allows us to verify your identity and comply with international licensing requirements. This includes:

• Full name as shown on your identity card or MyKad
• Date of birth (for age verification — you must be 21 years of age or above)
• Active email address
• Mobile number for two-factor verification
• Password created by you — stored in a hashed format that cannot be read

1.2 Financial and Payment Information

To process deposits and withdrawals, we need to record relevant transaction information. This includes e-wallet account numbers, FPX transaction details and information required to comply with anti-money laundering (AML) requirements. We do not store your full credit card number or e-wallet password.

Payment methods supported by zk99 include Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and crypto assets (USDT, BTC, ETH). The minimum deposit is RM30 per method.

1.3 Technical and Usage Data

We automatically record technical information when you use the zk99 platform. This data is used for security purposes, fraud detection and service improvement:

• IP address and general location (state level, not home address)
• Device type, operating system and browser version
• Activity log records — pages visited, session duration, actions taken
• Session cookies and preference cookies (see Section 4)

2.1 Service Operations

The primary purpose of data collection is to enable us to provide online casino and sports betting services to you. This covers processing deposits and withdrawals, identity verification, account management and the awarding of bonuses such as a 150% welcome bonus of up to RM1,000.

2.2 Security and Compliance

zk99 uses the information collected to detect fraudulent activity, prevent unauthorised access and comply with our international licensing obligations. This includes monitoring unusual transactions and periodic identity verification.

We also use data to identify and assist players who may be experiencing gambling-related problems, as part of zk99's commitment to responsible gambling.

2.3 Communications and Notifications

We use your email address and mobile number to send:

• Deposit and withdrawal transaction confirmations
• Security alerts — logins from new devices, password changes
• Promotional information and exclusive offers (only if you have agreed to receive them)
• Important updates relating to policies or terms of service

You can opt out of receiving marketing communications at any time through your account settings or by contacting our support team.

2.4 Product Improvement

Usage data collected helps us understand how users interact with the zk99 platform, identify areas that need improvement and develop new features that are more relevant to Malaysian players.

3.1 Service Providers

zk99 works with certain technical service providers that help us operate the platform, such as payment processors, cloud infrastructure providers and game software providers. These third parties only receive access to the data they need to carry out their specific functions and are bound by strict confidentiality agreements.

3.2 Legal Requirements

We may need to disclose your information to relevant authorities if:

• Required by a court order or valid legal process
• Required to comply with licensing and regulatory requirements applicable to zk99
• Required to investigate or prevent fraud, money laundering or other illegal activities
• Required to protect the safety of users or the public

3.3 Business Transfers

In exceptional circumstances such as a merger, acquisition or sale of company assets, user information may be transferred to a new entity. Should this occur, you will be notified in advance and the same or stricter privacy policy will continue to apply.

4.1 What Are Cookies?

Cookies are small text files stored on your device when you visit the zk99 website. Cookies help us identify your session, remember your preferences and ensure a smoother user experience when you return to our platform.

4.2 Types of Cookies Used

• Essential Cookies: Required for basic functions such as login, session verification and security. Cannot be disabled.
• Functional Cookies: Store your preferences such as language selection and display settings.
• Analytics Cookies: Help us understand how the platform is used so we can improve it. This data is collected in aggregate and does not identify you individually.

You can set your web browser to reject cookies, but this may affect certain features on the zk99 platform.

6.1 Technical Measures

zk99 implements multiple layers of security controls to protect your data from unauthorised access, loss, destruction or disclosure. These measures include data encryption during transmission and storage, role-based access controls, continuous network monitoring and regular security audits.

6.2 Security Incident Management

In the event of a security incident involving your personal data, zk99 will take immediate action to contain and investigate the incident. You will be notified within the timeframe required by our licensing obligations if the incident is likely to affect your rights or freedoms.

6.3 Cross-Border Data Transfers

As a platform operating under an international licence, some of zk99's infrastructure may be located outside Malaysia. Any such data transfers are carried out with appropriate contractual safeguards to ensure a level of protection equivalent to international standards continues to apply.

7.1 Update Process

zk99 reserves the right to update or amend this Privacy Policy at any time, subject to licensing requirements and changes in industry practices. The latest version of the Privacy Policy will always be available on this page.

Material changes — meaning changes that significantly alter your rights or how we use your data — will be communicated to you via a prominent notice on our website at least 14 days before the changes take effect.

7.2 Continued Use as Acceptance

Continued use of the zk99 platform after changes take effect is considered your acceptance of the updated terms. If you do not agree with any changes, you have the right to close your account before those changes take effect by contacting our support team.